Contact & Support
General support channel for questions, bug reports, content corrections, and feature suggestions.
Support email
Reach Industrial Skills Lab at support@industrialskillslab.com.
What you can contact us for
- Bug reports
- Content corrections
- Feature suggestions
- General support questions
What not to send
- Passwords
- Confidential plant data
- Live emergency instructions
- Sensitive personal data
Response time
We aim to respond within 48 hours for bug reports and content corrections. Feature suggestions and general questions may take longer depending on our team capacity.
How to report a bug
- Device model and Android version
- App version number (visible in app settings)
- What you were doing when the issue occurred
- What happened vs. what you expected
- Screenshot if possible
How to report a content error
- Module or topic name
- The specific screen, lesson, question, or card involved
- What the current content says
- What you believe the correct information should be
- Source or reference if available
What support does not cover
Industrial Skills Lab support is for app-related questions only. We do not provide real-time operational guidance, engineering design services, certification exam answers, plant-specific troubleshooting advice, or emergency response instructions.